For episode 65 we invite Dave Tillman to join the podcast and discuss service automation and how Service Channel's new partnership with Ecofit can explore a whole new level of customer support.
What's going to separate the guru genius brands from others, execution engines. Collection of data, enterprise platforms, automation (AI) and human capital will be key differentiators.
Listen in as David shares the experiences that other industries have implemented and how it has created efficient operations and reduce costs for their businesses. Along with IOT providing data for owners to better manage their customer experience.
About Service Channel
ServiceChannel began in 1999 with the simple idea of transforming how facilities management professionals and their commercial contractor partners collaborate. At the time, facilities management was a swamp of paper, processes, and protocols with no industry standard way of communicating and capturing data without a significant investment in infrastructure. This led ServiceChannel to create a cloud-based service automation and reporting platform where all participants, regardless of size or technical sophistication, could connect, collaborate efficiently, and benefit from the experience. Today, ServiceChannel helps more than 450 brands to manage the performance of over 50,000 service providers across 220,000 locations in 76 different countries. Our clients conduct millions of facilities management transactions and manage billions of dollars of invoices each year on ServiceChannel’s service automation platform, transforming the facilities industry one client at a time.
About David Tillman
OEM Marketing Director
David Tillman, OEM Marketing Director responsible for the OEM relationship with IBM, Sun Hitachi Data Systems and StorageTek. Primary duties include classic marketing responsibilities to include pricing, promotions, and positioning of Brocade products within each of the OEM's eco-system and market.
Business Manager - Sun Microsystems
Worldwide responsibility for revenue for integration program
Dramatically increased revenues for program from ~$80M in FY2002 to ~$400M in FY2004 including significant customer growth
Generate weekly updates including revenues, customers and success stories
Act as Integration Manager for many custom business opportunities
Lead for field training and acceptance of CRS Program
Work directly with Sun's sales force and Professional Services groups
Actively manage channel relationships
Lead for cross-disciplined teams
Help identify field requirements for the success of the program
Key participant in Core program team
Introduce other Sun products into the CRS program
Memory Product Line Manager
Performed monthly and quarterly forecasting
Responsible for full product life cycles
Performed competitive analysis
Actively negotiated and licensed Sun memory patent rights
Actively balanced margin requirements established by Products Groups and market requirements
Sales Operations Manager
Provided direct financial & business support for Sales
Performed and managed Channel analysis
Assisted Sales Representatives in the management of individual customers