This week, on the Fitness + Technology podcast, host Bryan O’Rourke welcomes Adam Alfia to the show. Adam is the Founder of Real Time Feedback, which is a customer engagement platform that allows customers to directly interact with businesses in real time. Customers submit discreet feedbacks that are sent in real time to a businesses owners and managers. The business can respond using the in-app 2 way chat feature to work with the customer to resolve any complaints. Once the issue has been resolved, the business can send the customer a link to give a positive review of the business. Today, Adam joins Bryan to talk about his business and his insights in managing the customer experience.

One Powerful Quote:

17:04: “Build it as if you are talking to a 3 year old.”

4-10 Bullet Points (w/ timestamps) - Highlighting key topics discussed:

3:08: Bryan opens the show by asking Adam how customers have changed in a more digital world.

10:54: Adam speaks on the barriers in adopting customer engagement platforms.

16:18: Bryan & Adam talk about simplicity as a key differentiator.

17:48: Adam shares his advice for operators to resimplify their processes to be more customer friendly.

21:55: Adam imparts his savvy business advice to the listeners.

Bullet List of Resources:

https://www.realtimefeedback.com/

Guest Contact Information:

https://www.linkedin.com/in/adamalfia/